Terms & Conditions for Business Support Agency

TERMS OF USE

​

By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.

​

Welcome to the Business Support Agency (“we/us/our”). This page tells you the terms on which you may use our platforms, whether delivered via our website, a membership portal or via our mobile application (the “Sites”) as well as all content, videos, training materials, products, services and/or other materials, made available on the Sites by us or other third parties’ software. By using our Sites, you accept the terms and agree to obey them. If you don't accept them, please don't use the Sites.

​

This website is operated by The H+H Group which is a company registered in England under company number 10061333. Our registered address is 160 Kemp House City Road, London, England, EC1V 2NX. Our main email address is admin@thebusinesssupportagency.com.

We provide a range of business support services (the “Services”).

​

​

Use and access

You have permission for temporary, non-exclusive use of the Sites, but we can withdraw or change our Services or the content of the Sites at any time without telling you and without being legally responsible to you.

​

You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, reproduce, republish, download, upload, post, display, transmit, distribute or use for public or commercial purposes all or any part of the Sites.

​

You are also not allowed to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Sites and/or any documents, videos, graphic files, sound files or other online resources on the Sites available to any third party under any circumstances.

​

You are responsible for configuring your own computer and software to the material on our Sites. We don't give you any warranty that the way we deliver data to you is compatible with your software or with the way your computer is configured. Although we try to protect our Sites, we are not responsible for any viruses, bugs or similar problems and you should use your own virus protection software.

​

You must treat all identification codes, passwords and other security information as confidential when using this website or our membership portal. You must not disclose them to any third party.

You agree to only use the Sites as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

​

We frequently update the Sites and make changes to it, but we don't have to do this, and material on the Sites may be out-of-date. We will have no liability to you for any losses or damage you may suffer from your reliance on any of our materials.

​

We follow our Privacy Policy in handling information about you. By using the Sites, you agree to us handling this information and confirm that data you provide is accurate.

​

Use of material

If you first pay the appropriate fee or provide the requested information (shown on the Sites at the time of purchase/download) you may buy and/or use a template from the Sites in its current form as permitted by us.

​

You are solely responsible for the appropriate use and editing of the templates that you buy from us. In particular, you agree that:

(a) we are not giving you any legal, financial, tax or other advice;

(b) we do not give you any assurance or guarantee that our templates are suitable, sufficient or appropriate for the use to which you put them (whether they are unedited, or edited by you or anyone else); and

(c) we exclude all legal responsibility and costs for reliance placed by anyone on any templates obtained from our Sites.

​

Billing

Individuals that sign up for a paid for service are required to make payment at the time of purchase. You may be entitled to a reduced price if payment is made when an offer is available. You are under no obligation to continue participation in our programmes unless stated otherwise and you may cancel at any time. 

​

We may terminate your membership and remove your access if your payment fails and we are unable to contact you to collect this.  We do not accept payment in the form of cheques. Consequently, all purchases and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

​

We are not liable for any late payment fees or reclaimed failed payments by the processing companies. Should you cancel any membership with us, it is your responsibility to ensure your recurring payment is cancelled directly with your bank to save any future payments being taken.

 

Please make yourself aware of the privacy policy of your chosen payment gateway. 

​

All content, products, materials and information within our membership will always remain our property and is not to be reproduced or distributed in any circumstances.

 

 

Cancellation Policy and Refunds Policy

You may cancel your participation on any of our services at any time.

​

Any cancellation requests made after the usual billing date may not be eligible for a full refund and you will still have access to the materials for the remainder of the current month. If you have any queries, feel free to contact us via admin@thebusinesssupportagency.com.

​

We reserve the right to change the fees or applicable charges and to institute new charges and fees at the end of the then-current renewal term upon prior notice to you, which may be sent by email.

​

If you believe that we have billed you incorrectly you must contact us no later than 7 days after the invoice in which the error or problem appeared.

​

For subscriptions or purchases made on the Sites, payment is due on the terms applicable to that subscription or purchase as displayed at the point of purchase. For purchases that are invoiced by The Business Support Agency, payment is due on the invoice date or as otherwise agreed. Unpaid amounts may result in termination of service. You will be responsible for all taxes associated with your use of services that are attributable or due by you. Unless otherwise agreed, all payments shall be made in pounds sterling.

 

Intellectual Property Rights

We are the owner or licensee of all intellectual property rights on the Sites and the Sites Software, and in all of the material and documents hosted or posted on the Sites and in any and all databases related to the Sites. They are protected by copyright laws or trademark registration and treaties around the world and you may only use any such material and the documents on these terms.

​

All trade names, trademarks, and images and biographical information of people contained in the Sites, are either the property of, or used with permission by, us. The use of the materials and documents hosted or posted on the Sites by you is strictly prohibited unless specifically permitted by these Terms.

​

If you breach these terms, you lose your right to use our Sites, and must destroy or return any copies of documents you have made.

​

Our responsibility to you:

(a) Although we take reasonable effort to ensure that the information on our Sites and documents are up-to-date and legally sufficient, the information on our Sites is not legal advice and is not guaranteed to be correct, complete or up-to-date, and you are responsible for the use to which you put material and documents that you access on our Sites. Because the law changes rapidly, is different from jurisdiction to jurisdiction, and is also subject to varying interpretations by different courts and certain government and administrative bodies, we cannot guarantee that all the information on the Sites is completely current.

(b) As far as legally possible, we exclude legal responsibility for any loss, injury, claim, liability, or damage to you related to your use of our Sites or any site linked to them, whether from tort, contract, negligence or otherwise (examples of such loss being: loss of income, profit, business, data, contracts, goodwill, savings, pure economic loss, indirect or consequential loss, costs, damages and expenses). In short, your use of the Sites is at your own risk.

(c) We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statutes.

(d) Although we try to make the Sites available 24 hours a day, seven days a week, (except for planned maintenance and required unscheduled maintenance) we do not warrant that your use of the Sites and/or the Sites’ Software will be uninterrupted or error-free; and we are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Sites may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

(e) We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

(f) We will try to make sure that customer data is stored securely and backed-up. If we lose or damage data, we will try to restore it. But if it is lost or damaged by a third party, we are not responsible to you unless they cause the loss or damage when working on it for us.

(g)  We will not provide our Services for longer than the period that you have purchased them for.

(h) You agree that any duty of care owed to you by us is a duty owed only to you. We do not owe a duty of care to any third party and assume no responsibility to any third party in respect of the performance of our duties to you. We are not liable for any failure to fulfil our obligations due to circumstances beyond our reasonable control.

(i) You agree that the limitations on liability contained in this paragraph 7 are reasonable. You also agree that any limitations on liability in this paragraph 7 apply to you and also to any person or company associated with you.

 

Termination

Subject to earlier termination as provided below, our agreement under these terms is for the duration specified in the plan you sign up for. Upon expiry, the plan may auto-renew (if applicable) or you may sign up for additional Services as made available on the Sites at that time.

In addition to any other remedies it may have, either party may also terminate our agreement under these terms with immediate effect on giving notice to the other party, if the other party materially breaches any of these Terms.

​

If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;

(c) there is a risk that supply of the services or products may be significantly delayed because of events outside our control;

(d) we have suspended supply of the services or products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

(e) you have a legal right to end the contract because of something we have done wrong.

You do not have a right to change your mind in respect of digital products after you have started to download or stream these or services after these have been provided. If you have accessed the platform after you become a member but not accessed any of our services or digital products, you may terminate your agreement with 30 calendar days’ notice. There is no cancellation fee for terminating an agreement early. Any fees owed at the time of cancellation will become due immediately. To end the contract with us, please let us know by emailing us at admin@thebusinesssupportagency.com. Please provide your full name, email address and your membership start date.

​

All sections of these Terms which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability. The expiry or termination of this Agreement shall not affect the accrued rights, remedies, obligations or liabilities of the parties under it as existing at expiry or termination.

 

Offences

If you do anything which is a criminal offence under the law your right to use the Sites will end straightaway. We will report you to the relevant authorities and give them your identity. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material. You are not allowed to do any of these things.

​

You must not try to get access to our server or any connected database or make any 'attack' on the Sites. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our Sites.

​

Confidentiality and Conflicts

We have the following confidentiality obligations to you:

(a) We will treat all information you provide to us and about matters dealt with by us (other than information which is in the public domain) as confidential. We will not disclose any confidential information to any third party, except with your written consent or if necessary or customary in the normal performance of our services (e.g. passing it to other professionals and consultants assisting us or you with your matter, unless you ask us not to) or if required or permitted by law or any regulatory authority to which we are subject.

(b) We reserve the right to use external service providers as long as they are bound by appropriate obligations to maintain the confidentiality of the information.

(c) Unless you instruct us otherwise in writing, we are entitled to state in promotional material and tender documents that we worked for you generally or on a particular matter or matters as long as we do not otherwise break our duty of confidentiality to you.

Your confidentiality obligations are:

(a) You will treat all information we give you (other than information which is in the public domain) as confidential.

(b) You will not disclose that confidential information to any other person, unless we have given our written consent or as required or permitted by law or any regulatory authority to which you are subject.

 

Complaints

We are committed to providing a high-quality service and hope that you would not have any complaints. If you have any questions, a complaint or a general comment for improvement in relation to the service provided by us please write to us at admin@thebusinesssupportagency.com.

 

Updates

We amend these terms from time to time and you must check them for changes because they are binding on you.

 

Links from and to our Site

Links from our Sites to other sites are only for information. Such links should not be interpreted as approval by use of those linked sites or information you obtain from them. We don’t accept responsibility for other sites or any loss you suffer from using them.

​

We are happy for you to link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

​

Governing law

The English courts have the only right to hear and resolve claims related to our Sites, and all disputes are governed by English law. If any part of these terms is held to be invalid or unenforceable, the remaining terms will continue in full force and effect.